Q: What's included in the YE-3/ YE12-3 unboxing package?

A: In most instances, the issue can be resolved by replacing a readily installable component, which we will ship to you promptly. For uncommon cases requiring professional handling, the trolley may need to be returned to our facility for repair or replacement. Kindly refer to the product-specific warranty terms on our official website for detailed guidelines.

A: We accept Telegraphic Transfer (T/T) payment. Pay Pal is also acceptable payment option.

A: Yes. You should receive Message confirmation within 24 hours. If you have not eceived a confirmation, please contact us by email or phone +86 199 2832 4049.

A: Check the outer packaging for dents/cracks first. Then follow our unboxing video to inspect the trolley body, parts, and accessories, report damage within 48 hours of delivery for warranty support.

A: No, all required tools are included in the package. Assembly takes 10-15 minutes for the YE12-3 and 5-10 minutes for the YE-3, no professional skills needed.